Service & Warranties
We can complete a range of different service options to maintain and improve the performance of Peak branded goods. If you wish to have a garment serviced or repaired please complete the Service Form and return the item to the point of purchase or direct to the Peak UK factory:
Peak UK Kayaking Co Ltd
Old Road
Darley Dale
DE4 2ER. UK
info@peakuk.com | Tel: +44 1629 732611
Prices include VAT and fitting but exclude shipping:
- Latex Neck Seal £45
- Latex Wrist Seal ( each ) £25
- Latex Bicep Seal ( each ) £30
- Replacement Sock ( each ) £32
- One Piece Suit Zip from £100
- Fly Zip £70
- Wash (if item was sent back dirty) £12
- General Repair (per hour) - e.g. seams, restitching £25
- UK Postage £10
- EU Postage £20
- Rest of World Postage £POA
Download Service Form
Servicing T&Cs
Repairs are not guaranteed, as seam sealing old and dirty fabric is not 100% reliable. Finished repairs can differ in appearance to the garment’s original look. Unfortunately, repaired garments will not perform like new. For items over 1 year old, we recommend on going, at home, repairs for problems such as leaking seams and worn fabric using Aquasure adhesive (available at www.peakuk.com). We endeavour to process and return all items within 60 working days, although please make allowances for busy periods. All returned items must be in a clean and dry condition. Refunds are only available from your original place of purchase. If in our opinion the item is unrepairable or economically unviable we will contact you to discuss further options. Please note: we only undertake repairs on Peak UK / Peak PS garments.
Warranties
Unless otherwise clearly stated, Peak PS garments are designed and guaranteed for performance canoe and kayaking only. Under normal use, Peak PS products are guaranteed for one year from the date of purchase against faults in manufacture and materials. Your customers receipt is the guarantee. Make sure you issue a receipt and keep details of the sale. Although Peak PS garments are made from top quality materials, using the best construction techniques available, they are not covered against excessive wear and tear, misuse, and over use. As a guide, a paddler who uses the garment two to three hours per week and looks after it well will get at least a years good use out of it. A professional using it day in day out will need to replace the garment more often.
Peak PS garments will not keep users 100% dry. Some water may enter via the garment’s seals, seams and openings. Condensation can build up inside garments even though it’s fabric is breathable. Breathability will help reduce condensation, but will not eliminate it, especially in damp and humid conditions. Due to the fragile nature of the materials used, breakage of zips, latex seals, neoprene seals and fabric socks are not covered by warranty. They can be replaced for a reasonable fee.
If any item is modified by the customer, its warranty is invalid. In the unlikely event of any problems, please return the item to Peak UK with a copy of your customer’s receipt and a completed returns form detailing the problem they are experiencing. The returns form is available on the Peak UK dealer portal or Peak UK website. Customers are responsible for the shipping costs of goods returned to Peak UK for warranty or repair. The return cost to the customer will be covered by Peak UK only if the item is a valid warranty issue.
Returns must be agreed in advance. Peak UK will endeavor to repair garments where possible. If the item is not repairable a replacement or alternative will be offered. Where a replacement is not available, an account credit will be issued. Due to the nature of seam sealing adhesion on used and dirty fabric, repairs are not warrantied.
